DEJE PLATFORM REFUND POLICY

1. REFUND ELIGIBILITY

1.1 DEJE strives to provide a satisfactory shopping experience to all users. We understand that there may be situations where a refund is necessary. Refunds may be considered in the following circumstances:

a) Product Defect or Damage: If you receive a product that is defective, damaged, or significantly different from the product description, you may be eligible for a refund.

b) Non-Delivery: If you do not receive your order within the specified delivery timeframe and it is confirmed as non-delivered, a refund may be issued.

1.2 The eligibility for a refund may vary depending on the specific product and seller. Please review the product listing and seller's refund policy for details on eligibility.

2. REQUESTING A REFUND

2.1 To request a refund, you must contact our Customer Support Team within one days of receiving the product. You can reach our support team by support@deje.shop or contact@deje.shop.

2.2 When contacting our support team, please provide the following information:

a) Your order number.

b) A detailed description of the issue, including any relevant photos or evidence.

3. REFUND PROCESS

3.1 Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.

3.2 If your refund is approved:

a) For payments made through our payment processing service, the refund will be processed to the original payment method used for the purchase.

b) For payments made through other methods, the refund process may vary. Our support team will provide guidance on how the refund will be issued.

3.3 Refunds may take two to three business days to process. The exact processing time may vary depending on the payment method and financial institutions involved.

4. NON-REFUNDABLE ITEMS

4.1 Certain items may not be eligible for refunds. These include:

a) Downloadable or digital products.

b) Perishable goods.

c) Customized or personalized items.

4.2 Sellers may have their own policies regarding non-refundable items. Please review the product listing and seller's refund policy for details.

5. RETURN SHIPPING

5.1 If a return is required as part of the refund process, you may be responsible for the cost of return shipping. DEJE and the seller will provide instructions on how and where to return the product.

6. CONTACT US

6.1 If you have any questions or concerns regarding our refund policy, please contact our Customer Support Team at support@deje.shop or contact@deje.shop .